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Updated by user Aug 03, 2012

It is now Fri, 3 Aug and I have yet to get the printer head. It was ordered for shipment by DHL, who doesn\'t do business in the USA, and has gone from OH to IL to KY and its current whereabouts are unknown.

I think it may be in the hands of the USPS but tracking info is a joke. Kodak YOU SUCK!

Original review posted by user Jul 29, 2012

Bought a Kodak ESP Office 2150 AOI Printer on 6 May 2012 at a local Walmart. Today, 29 Jul 2012 it would not print out some invoices correctly.

Ink was smeared, blurry and streaked; colors were pale. Called Kodak Tech Spt and after a lengthy, and at times unintelligible, conversation the Tech said my printer head was bad and he would send me a new one. I see that this is a common problem with Kodak printers. But that is not all-after I got off the phone with the Tech I saw my ink levels had gone from Full this morning to just 15%.

I printed only 7 pages this morning and I put in the cartridges fresh just 2 days ago. Contacted Kodak via chat to ask if the bad print head would have sucked out all of my ink and s/he couldn't give me a straight answer. Kept answering my questions with his/her questions then advised me to buy more ink after I got the new printer head. Well duh!

Thinking about using my Dell printer again and tossing this Kodak pos as far as I can throw it. Never, ever again will I buy a Kodak printer and I strongly suggest you DO NOT BUY A KODAK PRINTER.

Location: Dayton, Ohio

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Guest

I'm with ya'll. I've had this one maybe a year and a half.

My black isn't working either. What did ya'll ever do about the situation?

Guest

OMG I am right there with you. My printer started printing only the colors and all ink levels were dropping...black- colored- where does it go.

I got in touch with KODAK! Needless to say it was not good. They are telling me it is the printhead. I told them I didnt have my reciept but to look up when I registered it.

I bought it from WalMart on 6/12 they said my warranty ran out 7/12 what the heck. But, I can purchase a printhead from them for $42.99. Dang for a little more I can buy a whole new printer..but I bet you it will not be a KODAK!!! Margaret keep us informed on your lawyer progress and maybe we will all take them to court!

My LEXMARK printer lasted me for years and never gave me any trouble except the paper feed. The hype about the KODAK drew me in and cheaper ink cartridges wow what a deal NOT!!!

DONT WASTE YOUR MONEY ON KODAK!!! :(

Guest
reply icon Replying to comment of Guest-576947

Please keep me informed here on this site as well about your lawyer progress, it seems almost as if every Kodak printer that is bad is bought from Wal-Mart. I know they have a contract with Kodak to sell the item and I disagree with the 15 day return policy, they told me that I couldn't return or exchange it at all since it was an open electronic item and I was within 15 days.

I think the managers just try to go with what they think is the correct answer.

I am willing to sign a petition if needed for the lawyer regarding Kodak's faulty equipment. I also wonder what if anything the Better Business Bureau might be able to do or help I will check into that.

Guest

:cry I was just recently told that Kodak esp 2150 has a special code built into it black cartridge and you must use a Kodak replacement and not a refill or generic. This is what causes the blank or streaked black ink

Guest
reply icon Replying to comment of Guest-558793

I am not sure who told you that but I have a Kodak ESP 2150 and I went to www.InkPlusToner.com I purchased a black cartridge from them of the 30XL found in places like Wal-Mart for 19.95 and up and I paid 9.99 free shipping got the ink in 3 days very quick shipping. IT is the same cartridge that the 30XL is that prints 650 pages in black ink, even the colored were very excellently priced.

They also have bulk ordering for 69.95( I think or 75.95) you can get for the Kodak ESP 2150,which is the All-In-One printer 8 regular cartridges of black 8 regular color and 2 of the XL for each black and color ink. If you purchase from a store like Wal-Mart which has good prices you could pay for 2 of the combo pack(1 black + 1 color)for 32.95 but through the website InkPlusToner.com for 3 of the combo packs from Wal-Mart are close to the same price as the bulk 16 black, 16 color, and the 2 XL cartridges from the website. I have been using ink from this site and had no problems with smearing or anything. I hope this helps since the info you were given was wrong.

We have the same printer so if I can use the ink from another vendor other than just Kodak brand you should be able to as well. If you are getting smudges try using the maintenance clean and align the print head, if you still have a problem then the head is bad and not your ink brand. I have a degree in Business Admin. and nothing irks me more than to hear or see companies tell customers they only have one option...

buy our product solely for the purpose of them wanting to make customers buy their brand name product only.

If you need to lie to customers about the products you manufacture then the product is not a very good product, I firmly believe in the fact that no person should have to sell me on a product, a good product sells itself. I hope I have been of some help :)

Guest

Me too. ESP 2150 about 7 months old and no longer prints black.

On my 4th cartridge. Walmart won't take back. Electronics only 15 days to return. Sam Walton I am sure is rolling in his grave.

What made Walmart was the fact they would take anything back, give the customer a new one so they could continue to work, Send the old one back and get their credit.

Just another example of customer service going to *** the past 20 years. I'm with the guy that just wants to throw his kodak as far a he can.

Guest

I bought the KODAK ESP 2150 AIO PRINTER almost a year ago, now it is printing blank pages. what exactly the problem and what shall I do.

thx.

e mail . tamnirich@***.com

Guest
reply icon Replying to comment of Guest-554884

I just fixed mine,,, problem is caused when you don't use printer for awhile or too many clean print heads done,,,,,i took my printhead off and soaked it in warm water for a few and let dry put back in and ran clean printhead a cou[ple times now it works fine. hope this helps

Guest

I feel for you, "Tactical." I bought my Kodak ESP 2150 printer 6 months ago and it now prints blank pages. I've reinstalled it and you name it -- nothing helps. You are correct: this printer will gobble up ink despite its not printing at all! Kodak's (and Walmart's false advertising) claim that it saves on ink is totally false and misleading.

By the way, I bought both color and black ink cartridges only two weeks ago -- and both are now empty!

The next step will be to go to the NY State Attorney General's office to file an official complaint against Kodak. Margaret

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