My printer quality was started to deteriorate, so I looked up on the Kodak troubleshooting website. They suggested the heads may need cleaning, did this. Tried test print - quality still not great but all colours were working fine. Tried to print ou what I needed and the page was blank eventhough there was ink? Tried some more troubleshooting tips. Colour ink ran out :(
Bought new ink - black and colour, put them in the printer and now the cyan will not print.
After various attempts of cleaning etc I contacted the helpline via live chat as I was on hold for over 20 mins on the phone I was advised;
Sandeep J: IMPORTANT:
To prevent the printhead from drying out, insert the ink cartridge into the printhead immediately.
If you are not going to use your printer for an extended period of time (a week or more), keep the ink cartridges seated in the printhead.
If your ink cartridges were left out of your printer for an extended period, allow the ink cartridges to sit idle in the printer for a couple of hours before printing.
Sandeep J: I understand that you have done the troubleshooting steps to resolve the issue by yourself. However, Instead of repeating the steps, I request you to inform me which you have done while I give you the steps, so that we can skip them and proceed with the rest of the steps.
Sandeep J: Please check that the ink cartridges are not damaged and are completely seated on the printhead:
Ensure that the label on the ink cartridges is intact, and that the cartridges are not damaged.
Please inform me if the KODAK Ink Cartridges have been refilled.
Sandeep J: Okay, Kodak recommends its customers to not to clean the printhead more than twice with a set of cartridges, as it consumes considerable amount of ink from the cartridges.
Sandeep J: As the clean printhead step has already been performed. Let me confirm the last steps.
Sandeep J: Have you installed a replacement printhead within the last 90 days?
Sandeep J: Thank you for your efforts in resolving this issue. We have determined that the printhead of your printer needs replacement.
As the printer is more than an year, It is an out of warranty printer.
Hence, In order to resolve this issue, I have 2 offers for you..
1. Print head for Â£32.51 incl. VAT
2. Print head with ink package Â£44.99 incl. VAT
To purchase a print head, Please contact the Kodak voice support as the purchase transactions requires secured information like credit card or debit card information which should not revealed over chat session.
Contact technical support at 0870 2430270 during UK business hours (Monday - Friday, 9:00 A.M. - 5:00 P.M. UK Time).
It took me an hour to get to this stage.
The printer although just out of warrenty has only printed 611 pages in total.
This is ridiculous a completed waste money, my old Lexmark printer lasted 9 years without these issues. The Kodak ESP C310 AiO is not an ideal product if you want a product to last. I am a very unhappy customer. Kodak is not a brand I would recommend. Stear clear!!!
Product or Service Mentioned: Kodak Printer.